a2i is a special programme of the Prime Minister’s Office that catalyzes citizen-friendly public service innovations simplifying government and bringing it closer to people

Ideas that makes us Ecstatic


Our primary goal is to ensure easy, affordable and reliable access to quality public services for all citizens of Bangladesh. Our strategy is :

Empower civil servants with the tools, expertise, knowledge, and resources they need for experimenting and innovating citizen-centric solutions to public service challenges.

Establish both physical and online one-stop access points that scale innovative services and make them available to citizens easily, reliably and in an affordable manner.

Encourage and support non-government actors, including small entrepreneurs, teachers, and the youth, to partner with government actors.

Some of Our Accomplishments

Accomplishments in Numbers

More than
service transformed in every public office every year.
+ Files Disposed through government e-filing system
Services accessible from 1 portal
+ forms of 158 public offices accessible from 1 portal
Officials reached through
+ Innovation projects worth USD 3.1M awarded by SIF
Officials reached through 1,472 Training courses organized by previous trainees
innovation pilot projects initiated by public servants at districts & sub-districts
+ Government Facebook pages/ groups
+ Government officials Engaged in social media dialogues
portal housing websites for all 43,000 Govt. offices
+ Million Services Provided from 5,200+ Digital Centers
+ teachers are member in country's first & largest Teacher's Portal

Awards and Recognition

Simplifying life's many challenges
with Innovation & Results

In Bangladesh, citizens have to travel long distances, often multiple times, incur high costs and endure considerable delays and hassle to access public services. Meanwhile, the government has to spend substantial amounts in administrative and transaction costs because of archaic, paper-based, manual processes.

Moreover, the centralized, hierarchical nature of decision making means that officers at the mid and field levels do not usually get the opportunity to offer innovative ideas to improve services and their delivery systems. They also lack the tools and resources to experiment with potential solutions.

How our model can Change a country

a2i drives the creation of a public service innovation ecosystem and delivery infrastructure from the Prime Minister’s Office working closely with the Cabinet Division.
a2i’s unique, simple and powerful model revolves around:

• Cultivating ‘Empathy’
• Reducing ‘TCV’
• Simplifying through ‘SPS’
• Supporting innovation through ‘Service Innovation Fund’
• Celebrating innovators with ‘Innovation Summits’
• Establishing delivery platforms enabling ‘Services for All’

We lit up when we see the impact of our initiative is better than we expected, thus giving us recognition

Our work has empowered thousands of civil servants to redesign services in a citizen-centric manner and launch ‘Innovation Projects’ around the country, especially at the field level. And over 100,000 civil servants and thousands of Digital Centre Entrepreneurs have been trained to implement e-services centrally created by many ministries with facilitation from a2i.

The 5,000+ Digital Centres and the National Portal uniting 43,000+ government offices now deliver over 100 services – both public and private – to an average 4.5 million underserved citizens at a much lower ‘TCV’ (the time, cost and number of visits it takes citizens to access services) than before. Services that previously required multiple trips to the district government office 20-30 km away are now available at the nearby Digital Centre within a walking distance of 3 km. On an average, time to receive services has come down by 85%, cost by 63% and the number of visits by 40%. A study of 23 services over a period of 6 years reveals that simplification and digitization saved citizens over half a billion dollars. a2i has supported numerous evidenced-based policy reform initiatives to enable and sustain many of these changes.

Bangladesh’s leadership in public service innovation is being recognized internationally. The Governments of Maldives, Bhutan and a2i have established a learning partnership to facilitate the development of their own Innovation Lab+, a great example of South-South Cooperation.